Services and Charges

IT Support

Red Sun offers a range of IT support levels. These are flexible and can be modified as required to suit your situation.

 

Ad-hoc Support

Phone calls: $85 per hour (minimum charge $30)

Site visits: $105 per hour (minimum charge $50)

No guaranteed response time.

 

    

Monthly Contract

We offer three levels of service here.

 

Level

Features

Phone calls (per month)

Site visits*

(per month)

Cost per  month inc

Level 1

Same day phone response.

Same day remote support.

Site visit within 24 hours.

4

1

$195

Level 2

Phone response within 2 hours.

Remote support within 2 hours.

Site visit within 6 hours.

8

2

$490

Level 3

Immediate phone and remote support response.

Site visit within 2 hours.

16

4

$880

 

Notes:

bulletA ‘site visit’ is a maximum of 2 hours on site.
bulletCosts for additional support on-site are $105 per hour (min charge $75)
bulletCosts for additional phone calls are $85 per hour (min charge $30)
bulletMonthly payment to be paid in advance.
bulletThere may be an initial charge to configure your network to enable secure remote support.

 

Prices as of 1 August 2007

All prices ex GST

 

Web Development and Software Development

Prices for this type of work are negotiated on a per-contract basis. Contact us for costs for this type of work.